About
More About Us
Flexible and effective SAP Application Support services for your business.
We have identified a clear demand for an SAP Application Support service that precisely aligns with our client’s requirements and does not result in unused support hours.
MasDap focuses on service requirements instead of an hours-per-month support model. We are focused on SAP SD, MM, WM, FI, CO, PP and QM. Also you can augment your SAP Application Support package with add-on components such as FIORI, MDG and ABAP
Services
Check our Services
Our SAP Application Support Service
Transition Plan
We offer a clear and SAP transition methodology to guaranteeing a seamless move into a new operational support service. Our Transition Managers, will ensure your transition to MasDap SAP Application Support is successful.
Knowledge Management
During the planning stage we gather a considerable amount of knowledge about your SAP processes and share it with the MasDap support team. This way, our consultants become experts on your business and your SAP system, including custom devs allowing to deliver efficient and high-quality support after the transition is completed.
SAP Support Center
Our SAP Support Center is a certified SAP Partner Center of Expertise. We offer 1st, 2nd, and 3rd level support across a full range of SAP modules. Our SAP Support Experts will manage to provide the best solutions for you SAP environments
F.A.Q
Frequently Asked Questions
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Where are your consultants based?
We are a US based company with all of our consultants working from Spain, US, Chile and Argentina.
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What is MasDap’s Application Support service?
MasDap’s Application Support could be based on fixed price, or variable price based the SAP scope support offering. We carry out a full review of your systems and usage prior to the service start running and agree service levels based your estimated support usage over the course of a year. We review the scope periodically to assure the right efforts being estimated
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How are my support tickets managed?
We have a fully cloud based, secure, support ticketing system, which our customers can access to raise calls and check the progress on their calls. All call correspondence is logged in this system. The service delivery manager takes responsibility for the management of calls and assigns to the relevant consultant for completion.
Contact
Contact Us
Our Address
2145 Bellflower Ln - Center Valley - PA - 18034
Email Us
info@masdaplatam.com
Call Us
+1-305-508-4617
+54-911-2752-0977 [WhatsApp]